At 1Office, our people power our success.

Our experienced, professional team is the foundation of strong, long-lasting relationships with our customers – we need people who are passionate about technology, experts in their fields and committed to helping our customers innovate the way they work.

In return, we offer excellent training programmes, structured career paths and the expertise you need to deliver a valuable, world-class service to our forward-thinking customers.

 

Don’t see the job you’re looking for? Don’t worry! We always welcome speculative enquiries and when we see talent that can’t be ignored we act on it. If you’re the next IT, sales or support prodigy, then we’d love to hear from you. Get in touch and we will handle your application with complete discretion.

Duties

  • Answer the calls
  • Log service request providing high level of customer service
  • Interface with clients
  • Coordinate with Sales, Support and Administration staff
  • Purchase IT Equipment and software ensuring all equipment is in time for booked installation dates at the best price
  • Price and prepare quotations
  • Manage proposal templates and documentation
  • Update website content using the content management platform
  • Manage client subscription renewals through our online tools
  • Manage diaries using our CRM systems

 

Requirements

  • Organised and adaptable in a fast and exciting working environment
  • Technical background and understanding would be beneficial alternatively training will be provided
  • Skilled in Word, Excel, Outlook and similar
  • Ability to learn and manage software applications
  • A confident, enthusiastic and professional telephone manner is a must
  • Excellent interpersonal skills
  • Calm under pressure
  • Has the desire to succeed
  • Ability to work proactively on own initiative
  • Articulate with strong written and verbal communication skills
  • Organised team player

 

Package

  • Monday to Friday 8.45 – 17.15
  • Permanent role full time position
  • 29 days holiday including Bank Holidays per annum
  • Working in a friendly supportive environment within a growing organisation
  • You will have support from an experienced team of people around you, providing full training where required
  • Progressive career path opportunities
  • Bonus opportunities
  • Immediate start for the right candidate

If you meet the requirements and feel that this Sales Administrator role is right for you then please apply today!

 

 


Overview

We are looking for an energetic, positive team player who has excellent customer service skills. This is a hands-on technical role working with IT Hardware, Software and VOIP Telephone Systems.

The 1st Line Support Engineers are the first point of contact for all incoming support requests, you will require customer service skills.

The company want people to develop and progress and therefore provide training and support to encourage their people to grow.

Key Responsibilities

  • Initial call handling and IT Troubleshooting via Telephone and remote support software
  • Windows AD / Office 365 and Application support
  • Desktop support
  • Basic Server support
  • Basic VOIP system support
  • Logging and recording all support request through the ticketing systems and escalating calls efficiently when necessary
  • Monitoring of systems, patches, updates, security alerts and cloud backups through the remote monitoring tool
  • Providing a high level of customer service to a wide range of users, including those with minimal IT knowledge
  • Liaison with 3rd party software vendors where required
  • Prepare equipment for delivery and installation
  • Assist installing new equipment and software
  • Communicate effectively with customers providing the highest level of customer service
  • Follow training plans and complete necessary training courses
  • Tidy and maintain store room
  • Manage stock levels

Skills, Experience & Qualifications

  • Qualification within the IT Sector or relevant experience
  • Full driving license would be beneifical to allow the candidate to progress to 2nd and 3rd line support
  • Ability to learn and adapt
  • Calm under pressure
  • Ability to work proactively on own initiative
  • Team player
  • Effective and innovative problem solver
  • Strong written and verbal communications skills

Benefits

  • Working in a positive supportive team working environment.
  • 29 days holiday including statutory per annum
  • Working for a passionate and caring family business
  • Pension
  • Bonus opportunities
  • Immediate start for the right candidate
  • You will have support from an experienced team of people around you and be provided full training required
  • Progressive career path opportunities
  • Progressive salary plan in line with training and experience

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